customer service representative - call centre

*Job Summary*

We are seeking an energetic and detail oriented Customer Service Representative (CSR) to join our team! In this role, you will be the primary point of contact for our customers. You will provide excellent customer service, manage customer inquiries, and ensure a smooth and efficient repair experience, while providing comprehensive administrative support for the shop team.

*Responsibilities*

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive experience.
• Schedule customer appointments and coordinate with the production team for efficient workflow.
• Collaborate with Production to ensure that quality control and insurers requirements are accurately documented
• Actively manage and ensure compliance with Enterprise Rent a Car?s ARMS program
• Schedule rental and internal loaner vehicles through the Alternative Transport System (ATS), ensuring efficient scheduling and administration
• Keep customers informed about the progress of their vehicle repairs, providing regular updates and addressing any concerns promptly
• Listen attentively to customer concerns, questions, and requests, demonstrating empathy and understanding and timely repairs.
• Complete and submit insurance files to ensure timely payment processing
• Collect and record payment for completed jobs

*Experience & Qualifications*

• High school diploma or equivalent
• 2+ years of customer service experience is preferred
• Autobody or similar work environment experience is preferred but not required
• Excellent customer service attitude and communication skills, both verbal and written
• Strong computer skills and ability to learn new systems and software
• Highly organized and detail oriented
• Ability to handle multiple tasks and work effectively in a fast-paced environment
• Self-motivated
• A team-oriented attitude and the ability to receive direction and work well with others
• High levels of professional effectiveness, collaboration, integrity, optimism, and energy

Pay: $45,000.00-$51,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Location:

• North Vancouver, BC V7P 1A2 (preferred)

Work Location: In person