Policy Servicing Officer (Entry Level, Fresh Graduates Friendly)

Responsibilities: Handle policy amendments, renewals, cancellations, reinstatements, assignments, nominations, and other policy-related transactions. Process customer and intermediary requests accurately and within established service standards and turnaround times. Respond to enquiries from policyholders, agents, financial advisers, and other stakeholders through email, phone, and other communication channels. Review and verify submitted forms and supporting documents to ensure completeness and accuracy. Liaise with relevant internal departments, insurers, and third-party stakeholders to resolve policy servicing issues. Requirements: Diploma or degree in Insurance, Business Administration, Finance, or a related discipline preferred. Previous experience/internship in insurance policy administration, policy servicing, customer service, or financial services is an advantage. Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)