Customer Service Representative

Responsibilities:

Respond promptly to customer inquiries and complaints across multiple channels (phone, email, live chat, or social media).  Investigate issues, troubleshoot problems, and offer effective resolutions while remaining empathetic and professional. Handle users' onboarding process, orders, returns, exchanges, billing inquiries, and account updates accurately.  Provide clear, accurate information regarding product features, pricing, and company policies. Document customer interactions, complaints, and actions taken in internal Customer Relationship Management (CRM) databases

Requirements:

Minimum qualification of an S.S.C.E 1 year of previous experience in a similar role