Front Desk Officer

Responsibilities:

Welcome and receive visitors, clients, and staff in a warm, professional manner

Answer, screen, and direct incoming phone calls promptly and accurately

Manage the reception area, keeping it tidy and presentable at all times

Maintain visitor logs and issue visitor passes/badges in line with company security procedures

Receive, sort, and distribute incoming mail, packages, and deliveries

Schedule appointments and coordinate meeting room bookings

Provide basic administrative support: photocopying, scanning, filing, and data entry

Handle inquiries and provide accurate information about the company or redirect to the appropriate departments

Maintain office supplies inventory for the reception area

Support HR/Admin with clerical tasks as needed (e.g., staff attendance records, courier dispatch)

Requirements:

OND/HND/Bachelor's degree in Business Administration, Secretarial Studies, or related field

1–3 years' experience in a front desk, receptionist, or customer service role

Excellent verbal and written communication skills

Professional appearance and demeanor

Strong organizational and multitasking abilities

Proficiency in Microsoft Office (Word, Excel, Outlook)

Good interpersonal skills and a customer-service mindset

Ability to handle sensitive information with discretion

Ensure compliance with company policies on front desk operations and confidentiality of information