customer service executive

Seeking a customer service assistant/Executive position to manage and optimize transportation operations, coordinate driver schedules, track shipments, and ensure timely and cost-effective delivery of goods. Strong organizational and communication skills required Discover CGS, your partner for complete door-to-door project cargo transport and international freight forwarding. We excel in intricate project logistics, a fusion of diverse activities that position CGS uniquely. From power plants to petrochemical constructions, every movement, whether by land, air, or sea, is meticulously handled. Our focus remains unwavering: safe, professional performances, impeccable timing, and competitive rates.

Qualified candidates must hold Singaporean citizenship, Permanent Residency (PR), or be Malaysian citizens. Stay informed by following us on LinkedIn or visiting our website at www.carriageglobal.com for further details

Responsibilities

He/She is directly responsible to the Head of Department for the day-to-day Operation efficiency. He/She is to ensure that all shipment is processed through PSA Pornet and Jurong Port online promptly. He/She is to liaise with all customers pertaining to their (client’s) shipment and local delivery. When the job is given, he/she is to ensure that all-relevant information/documents are available for processing. The Information/documents Are i) Import permit /BL/PL ii) Export Booking Reference iii) Storing/Release Order/Shipping Order/POD/ASN/UCI 05 He/She is to obtain from Shipping Agents, the Port Of Singapore Authority or any Customers for details pertaining to every shipment. He/She is to ensure that all Import/Export Shipment & domestic transport are monitored closely without incurring any extra costs. i.e. PSA or Port store-rent. Direct Surcharge fee Container Demurrage/Detention Charge. Hardcopy Acknowledgement from Client pertaining to any extra cost connected to any particular shipment. He/She is to highlight to the HOD any problems encountered in the course of his/her duties. He/She is to ensure all POD is return on time from drivers and submit back to customer within 3 days He/She is to ensure close monitoring of the delivery of container/cargo is on time daily, he/she got to work closely with the traffic controller.

Working Hour

0800hrs – 1730hrs (Mon – Fri) 1200hrs – 1300hrs (Lunch) work from office 0800 hrs – 1230hrs (Sat).work from home

Performance Standards

• No Complaints from Customers or Colleague
• Good Attitude and Cooperation (Teamwork)
• Cost effective and saving
• Be initiative

Qualifications

Minimum “N” level or its equivalent

Year Of Experience

At least 3-4 year of relevant experience