Customer Service Representative

Carina Wear is hiring Customer Service Representative to handle customer inquiries and ensure a high standard of service delivery. The position requires strong communication skills, the ability to resolve issues efficiently, and a customer-focused attitude.

Job Responsibilities Handle inbound customer communication across various channels (phone, email, etc.).

Provide accurate information related to products, orders, and services.

Resolve customer complaints and issues in a timely and professional manner.

Follow up with customers to ensure complete resolution and satisfaction.

Document all customer interactions accurately using internal systems.

Coordinate with relevant departments to support customer needs.

Maintain a high level of product and service knowledge to provide accurate information.

Work Conditions Rotational shifts , with the last shift ending at 10:00 PM .

Two rotational days off per week.

Location: New Cairo.

Paid training provided.

Bachelor’s degree required (graduates only).

Strong verbal and written communication skills .

Solid problem-solving abilities .

Good command of English .

High sense of ownership, responsiveness, and professionalism.