Business Analyst (Insurance)
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.
Role Summary The Business Analyst (BA) acts as a key link between business objectives and technology delivery within a consulting environment. The role focuses on understanding business needs, translating them into clear and actionable requirements, and ensuring delivered solutions provide measurable business value while meeting quality, regulatory, and operational standards.
Working across the full Software Development Lifecycle (SDLC), the BA is effective in Agile/Scrum and hybrid delivery models, collaborating closely with clients, Product Owners, and delivery teams. As a trusted advisor, the BA challenges assumptions, supports decision-making, and ensures alignment between business intent and technical solutions.
What You’ll Do
Elicit, analyse, and document business, functional, and non-functional requirements
Facilitate stakeholder workshops and working sessions to define objectives and success criteria
Translate business needs into user stories, epics, acceptance criteria, and functional specifications
Own end-to-end requirements management, including traceability through delivery, testing, and sign-off
Analyse current-state (AS-IS) and define future-state (TO-BE) business processes
Support solution design by clarifying requirements and validating alignment with business needs
Collaborate with Product Owners and delivery teams in Agile/Scrum ceremonies
Support testing and UAT through clear acceptance criteria, requirement clarification, and defect triage
What We’re Looking For
University education and degree (preferable business or IT related), and strong academic record
Minimum of 5-8 years of experience in a Client-facing consulting experience and ability to work in fast-paced environments
Experience in Financial Services industry (Banking and Insurance)
Strong analytical, requirements elicitation, and problem-solving skills
Excellent communication and stakeholder engagement capabilities
Experience working across SDLC and Agile delivery environments
Familiarity with tools such as Jira, Confluence, or Azure DevOps
Excellent written and verbal skills in English
Client-facing consulting experience and ability to work in fast-paced environments
Why Join CAPCO
Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry
Work in a collaborative, flat, and entrepreneurial consulting culture
Access continuous learning, training, and industry certifications
Be part of a team shaping the future of digital financial services
Help shape the future of digital transformation across FS & Energy
We offer:
A work culture focused on innovation and creating lasting value for our clients and employees
Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings
A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
An agile, diverse, entrepreneurial, inclusive, meritocratic culture
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