IT Help Desk

Guide The stores remotely and in person through systems configuration, troubleshooting, and maintenance

Respond to tech inquiries via email, through online calls, over the phone

Solve the issues with the company step-by-step through the email or online connection with troubleshooting hardware and software

Follow up with company to ensure satisfactory service Communicate

Created ticketing system * Manage Engine application * to receive all problems by ticketing system with service level response

Responsibility for maintenance all hardware issues including desktop PCs and access points device Support LANs, WANs, network segments, Internet, and intranet systems.

Maintain system efficiency.

Ensure design of system allows all components to work properly together.

Troubleshoot problems reported by user.

Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, security updates and patches.

job Requirements Bachelor degree of computer science or a relevant field.

Minimum 2 year of experience in the same or similar role.

Max age is 28 years old.

Good English language written and oral

Excellent communication and time management skills.

Excellent problem solving skills.