Office Assistant
Job Purpose The role holder will provide day-to-day office support services to the Business Development function, including office cleanliness and organisation, filing and records management, visitor reception, meeting and training room preparation, and daily office hospitality. The role ensures a well-organised, professional and welcoming office environment that enables Business Development staff, Financial Advisors and visitors to operate effectively, in line with Britam Life Uganda's retail distribution strategy. Key Responsibilities
Maintain the cleanliness, tidiness and general organisation of the Business Development office and shared spaces at all times. Support document filing and records management, ensuring files and administrative records are properly organised, stored and easily retrievable. Receive and welcome visitors, Financial Advisors and clients to the office, directing them appropriately and coordinating office logistics. Prepare meeting rooms and training facilities ahead of scheduled meetings, trainings and events, including seating, equipment and materials. Support the management of office inventory and assets, including stationery, supplies and equipment, flagging re-order needs in good time. Handle routine office errands, including collection and delivery of documents, mail and packages as required. Provide daily office hospitality support, including preparation of refreshments for Financial Advisors, staff and visitors. Provide general administrative support to the Business Development Manager and wider team, including photocopying, scanning and basic correspondence. Support the setup and breakdown of venues for advisor recruitment, onboarding and training activities. Report maintenance, cleanliness or facilities issues promptly to ensure a safe and professional working environment. Maintain a professional and courteous manner in all interactions with staff, Financial Advisors and visitors, upholding the Company's image. Perform any other office support or administrative duties as assigned in support of the Business Development function.
Key Performance Measures
Office cleanliness, tidiness and organisation standards maintained Turnaround time for filing, document retrieval and office errands Visitor and Financial Advisor satisfaction with office reception and hospitality Meeting and training room readiness and turnaround time Accuracy of inventory and asset tracking and timeliness of re-order flagging
Working Relationships Internal Relationships
Business Development Manager Sales Recruitment & Training Officer Sales Administrator – FA Network Customer Service Assistant Branch and Unit Managers Other departments as and when required
External Relationships
Financial Advisors Visitors and clients Suppliers and vendors (office supplies and
services) Knowledge, Experience & Qualifications Required
Bachelor's degree in any business-related field; further training in business administration or office management is an added advantage Basic communication skills in English, both written and spoken Demonstrated ability to use basic office equipment (photocopier, scanner, telephone); basic computer literacy is an added advantage Prior experience in an office support, hospitality or front-of-house role is an added advantage Reliable, well-organised and presentable, with a strong sense of responsibility and discretion
Competencies Technical & Functional Competencies
Strong organisational skills and attention to detail
in maintaining office order and records
Reliable and punctual, able to manage multiple
routine tasks with minimal supervision
Courteous, presentable and professional in all
visitor and staff interactions
Trustworthy and discreet in handling office
documents, keys and office resources Core Competencies
Good Communication Skills Building Relationships Focuses on the Customer Develops Self Solves Problems
Primary Location Uganda-Kampala-Kampala Job Level Entry Level Job Type Permanent Shift Day Job Contract Type Full-time Job Posting 08-09-2026 Unposting Date 15-09-2026 <