business general manager
*General Manager*
*Breton Crafthouse | Downtown Sydney, Nova Scotia*
Breton Crafthouse is seeking an experienced and motivated *General Manager* to lead our downtown Sydney operation.
Born from Breton Brewing Co., Breton Crafthouse brings the culture, hospitality and community focus of Breton Brewing into a unique downtown setting. The Crafthouse combines a full-service restaurant featuring elevated brewpub fare and brick-oven pizza, an onsite microbrewery, retail shop, and private event space.
We are looking for a strong hospitality leader who can bring these elements together and take overall responsibility for the operation, performance and continued development of Breton Crafthouse.
*The Role*
The General Manager is responsible for the overall leadership and day-to-day operation of Breton Crafthouse.
Working closely with the *Executive Chef, Crafthouse supervising team and reporting to Breton Brewing's senior leadership*, the General Manager will oversee the people, systems and financial performance of the business while ensuring a consistently high standard of hospitality.
This is a senior leadership position requiring someone who can balance the demands of a busy hospitality operation with the broader responsibility of developing people, improving systems, managing financial performance and planning for continued growth.
The successful candidate will have the autonomy to lead the operation while having the support and resources of the broader Breton Brewing organization.
*Key Responsibilities*
*Leadership & Team Development*
- Provide overall leadership to the Crafthouse team
- Lead, coach and develop managers and supervisors
- Foster a positive, professional and accountable workplace culture
- Oversee recruitment, onboarding, training and employee development
- Establish clear expectations and standards across the operation
- Work closely with the Executive Chef to ensure strong alignment between front-of-house and back-of-house operations
- Identify and develop future leaders within the organization
*Operations & Guest Experience*
- Oversee of daily Crafthouse of food & beverage and retail operations.
- Maintain high standards for hospitality, food, beverage, cleanliness and overall guest experience
- Ensure operational systems, policies and procedures are consistently followed
- Maintain an active presence throughout the operation and support Crafthouse team members during key service periods. Key service periods include but are not limited to lunch and dinner services.
- Identify opportunities to improve efficiency, service and the overall guest experience
- Ensure compliance with licensing, health and safety, employment and other regulatory requirements
*Financial Performance*
- Take responsibility for the overall financial performance of Breton Crafthouse
- Develop and manage annual operating budgets in collaboration with senior leadership
- Monitor revenue, labour, food cost, beverage cost and other key operating metrics
- Review financial and operational results and take action where required
- Work with CFO & Operations Manager to develop strong financial and operational controls
- Develop strategies to increase revenue and improve profitability
- Ensure scheduling and staffing levels are appropriate for business volumes
*Food & Beverage*
- Partner with the Executive Chef on menu development, food quality, pricing and profitability
- Support a strong working relationship between kitchen and front-of-house leadership
- Work with Breton Crafthouse?s brewing team to showcase Breton beer and Good News products
- Support the development and promotion of beers produced through the onsite microbrewery
- Work with the marketing team to ensure beverage programming reflects the quality and identity of the Breton & Good News brands
*Events, Retail & Business Development*
- Oversee the successful operation and continued development of Crafthouse's private event business
- Support the growth of retail sal