IT Support

Job purpose

To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.

Duties and responsibilities

Providing first-level helpdesk and end-user support.

• Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.
• Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Repairing equipment and replacing parts as required.
• Managing backup jobs.
• Providing support, including procedural documentation and relevant reports
• Supporting the roll-out of new software and hardware.
• Maintaining records of software licenses.
• Managing IT Assets, inventory and other IT supplies.
• Source and co-ordinate with vendors for procurement, maintenance and support issues.
• Testing and evaluating new technology.

Requirements

• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10, 11.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensures compliance with company’s IT Security policies.
• Patch management.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.
• Basic knowledge of cybersecurity will be an added advantage.
• Knowledge in use of AI tools would be an advantage.
• Fresh graduates are welcomed to apply

Working conditions

• 5.25-day work week