Director, Credit Risk/First Party Fraud Oversight, Consumer Lending (2nd LOD)

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.

At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.

With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.

We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.

We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.

We are seeking an experienced Director of Fraud Risk Oversight to join our Second Line of Defense (2LOD), supporting our consumer lending unsecured and secured personal loan businesses. This role will help develop and manage independent oversight, governance, and credible challenges to protect the organization from emerging and evolving fraud threats, This individual will ensure fraud strategies, detection models, and operational processes are aligned with the company’s risk appetite, regulatory expectations, and customer experience objectives within a fast-growing FinTech environment.

Key Responsibilities: Fraud Risk Oversight & Governance

Provide independent 2LOD oversight of 1st Party Fraud and Credit risk management frameworks, including policies, standards, and controls

Review and challenge 1LOD fraud and credit strategies across originations, account management, and servicing

Ensure alignment of fraud and credit practices with enterprise risk appetite and governance standards

Partner with credit risk teams on first payment default trends, synthetic behavior identification, and data linking analysis

Utilize and evaluate data mining and analytical tools including SAS, SQL, and Python to support oversight activities, trend analysis, and risk identification

Fraud Strategy & Model Oversight

Oversee and challenge fraud detection and prevention strategies, including:

Application and identity fraud controls

synthetic / stolen identity detection

device, IP, and behavioral analytics

payment fraud / ACH return monitoring

loan servicing activity monitoring

Assess effectiveness and usage of fraud models, rules engines, and decisioning tools

Fraud Operations & Controls

Evaluate fraud operations, including case management, investigations, and recovery processes

Review controls related to customer authentication, identity verification, and digital channels

Assess vendor and third-party risk related to fraud tools, data providers, and service partners

Fraud Loss & Performance Monitoring

Monitor fraud trends, loss rates, and emerging threats across the portfolio

Evaluate fraud loss forecasting and alignment with business and risk expectations

Identify and escalate emerging fraud risks, vulnerabilities, and control gaps

Regulatory & Compliance Oversight

Ensure adherence to applicable fraud, consumer protection, and data security regulations

Provide oversight of compliance with expectations related to UDAAP, FCRA (as applicable), and identity verification standards

Support regulatory exams, internal audits, and issue remediation related to fraud risk

Risk Reporting & Escalation

Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company

Escalate material fraud risks, control weaknesses, and emerging threats in a timely manner

Contribute to enterprise risk assessments and cross-risk coordination

Cross-Functional Collaboration & Innovation

Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys

Provide oversight of new technologies , including AI/ML-based fraud detection and digital identity solutions

Ensure appropriate governance over FinTech innovations and third-party integrations

Qualifications: Required Experience

10+ years of experience in fraud risk management, fraud strategy, or fraud operations within financial services or FinTech

Direct experience managing or overseeing first or second line of defense credit risk functions required

Experience in 2LOD, risk oversight, audit, or control functions , or strong exposure to independent challenge frameworks

Deep understanding of fraud typologies, detection strategies, and fraud lifecycle management

Experience working with fraud models, rules engines, and analytics

Preferred Experience

Experience in a consumer lending and/or digital banking environment

Familiarity with identity verification, authentication technologies, and digital fraud prevention tools

Exposure to vendor risk management and third-party fraud solutions

Regulatory Knowledge

Working knowledge of relevant regulations and guidance, including:

UDAAP

FCRA (as applicable to fraud processes)

Identity verification / KYC-related expectations

Experience interacting with regulators, internal audit, or compliance teams preferred

Skills & Competencies: Strong risk and control mindset with ability to provide independent, credible challenge

Analytical thinker with ability to interpret fraud trends and emerging threats

Strong cross-functional collaboration skills

Excellent communication and stakeholder management skills

Ability to operate in a fast-paced, technology-driven environment

Willingness to adapt to a fast-paced environment and adjust priorities accordingly

Employee Benefits Best Egg offers many additional benefits for our employees, including (but not limited to): ·       Pre-tax and post-tax retirement savings plans with a competitive company matching program ·       Generous paid time-off plans including vacation, personal/sick time, paid short-- term and long-term disability leaves, paid parental leave, and paid company holidays ·       Multiple health care plans to choose from, including dental and vision options ·       Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts ·       Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs ·       Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy  here