Customer Service Executive

Job Description Position:   Customer Service Executive Reporting To: Head ofBusiness Operations Salary Range: S$3,000 – S$3,500

About Us BARTEC PTE LTD is a global leader in industrial safety technology for explosion-hazardous areas, with over 35 years f experience. It operates 8 production sites and 27 sales units worldwide, serving industries like chemical, oil and gas, petrochemical, mining, pharmaceutical, energy, and environment. Job Overview The Customer Service Executive supports the end-to-end order and project coordination process, serving as a key liaison between customers and internal departments. The role ensures accurate order processing, documentation, SAP transactions, delivery coordination, and timely payment collection while supporting on-time delivery and customer satisfaction. Key Responsibilities Coordinate with customers and internal teams to ensure smooth order processing, timely deliverables and on-time delivery (OTD). Review customers’ POs, terms and conditions, project documents and drawings for completeness, accuracy and compliance with company requirements. Create and maintain sales orders, BOMs, Material Master Data and Purchase Requisitions in SAP to support planning, billing and MRP requirements. Extract and analyse SAP data, maintain forecasts and tracking reports to monitor order status, performance and delivery progress. Work closely with Sales, Proposal, Engineering and other departments to coordinate order execution and meet project/customer requirements. Monitor project schedules, progress, costs and budgets, and coordinate project activities from kick-off through completion. Prepare and coordinate shipping, export, banking and payment collection documentation, including invoices, packing lists, Bills of Lading and bonds where required. Perform other ad-hoc duties as assigned by the reporting superior. Qualifications& Requirements ·       Minimum Certificate/ Diploma in Business Administration or other relevant qualifications ·      Minimum three (3) years of similar working experience handling customer’s order from the order stage until the stage of goods delivery. ·      Conversant in Microsoft Office and well versed inwriting and e-mail etiquette. ·      A team player and problem solver who is able to work alongside with people from all levels across various department ·      Knowledge of SAP system is an added advantage ·      Able to work in fast pace environment