Clinical Patient Services Representative

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY:

The Clinical Patient Services Representative will be assigned to one of Aylo Health’s Clinical offices and is responsible for managing the encounters, and clinical relationship between provider and patient while driving best in class patient experience. These consists of but not limited to ensuring

The Clinical Patient Services Representative serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience. This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction.

ESSENTIAL FUNCTIONS:

Initiate outgoing calls to patients with pending post visit care

Manage patient care and provider relation

Manage turnaround time for encounters

Server as a point of escalation for a Level I Clinical MA

Receive and process e-prescription request from the pharmacy

Call-in and submit patient medication to pharmacy as instructed by provider

Contact insurance companies to receive prior authorization for medication

Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity

Answers patient inquiries regarding general medical questions

Obtain necessary personal and clinical information from patients

Accurately document telephone encounters

Receive test results from providers through telephone encounters

Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record

Performs other duties as assigned

QUALIFICATIONS REQUIRED:

High School graduate or equivalent education

Proven history of driving a positive patient experience

Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration

2+ years’ work experience in a clinical private practice setting with EMR experience

Must be able to work quickly and efficiently to initiate high volume of outgoing calls

Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks

Professional verbal and written communication skills

Ability to work independently or with a team

Must be able to report to work as scheduled without delay

Professional appearance and positive attitude

Excellent communication and problem-solving skills.

We offer our employees a comprehensive benefits package that includes:

Medical insurance with prescription drug coverage

Dental insurance

Vision insurance

Company-paid basic life insurance

401(k) with company match

Dependent Care Flexible Spending Account

Healthcare Flexible Spending Account

Paid time off

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Aylo Health is an Equal Opportunity Employer