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Freelance IT Support

Astro Technologies IndonesiaWest Jakarta, DKI Jakartakalibrrpubblicata il 21/08/2026
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  1. Handle IT support & troubleshooting untuk user.
  1. Support laptop, PC, printer, meeting room & peripheral.
  1. Troubleshooting basic network & internet.
  1. Support user account (WMS) & application (software)
  1. Manage IT ticket (Jira) dan memastikan resolution sesuai SLA.
  1. Koordinasi dengan vendor/ISP jika diperlukan.
  1. Preventive maintenance dan IT readiness.
  1. Membuat dokumentasi/reporting terkait IT Support
  1. Min. D3/S1 IT, Sistem Informasi, Teknik Komputer atau related.
  1. Pengalaman min. 1–2 tahun sebagai IT Support/Helpdesk/Desktop Support.
  1. Menguasai troubleshooting hardware & software (laptop, PC, printer, projector, dll).
  1. Memahami basic networking: LAN, Wi-Fi, TCP/IP, DHCP, DNS.
  1. Familiar dengan IT ticketing/helpdesk system.
  1. Good communication & service-oriented.
  1. Problem solving dan mampu bekerja dengan SLA/prioritas.
  1. Mempunyai Sertifikasi IT menjadi nilai tambah.