IT Support

Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required. Handle level 1 customer support tactfully of inbound call, email enquiries and on-site. Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues. Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team. Attend daily support meeting to update new issues and resolution progress. Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.