Clinic Care Dental Coordinator

Apple Tree Dental, a nationally recognized, innovative, and independent non-profit group practice, provides comprehensive care to all people, including those with special access needs who face barriers to care. Apple Tree offers employment opportunities in our Centers for Dental Health and at our mobile community clinic sites.   

Job Title: Clinic Care Coordinator Classification: Non-Exempt, paid Hourly 

Purpose of position: As our patient’s first point of contact, you will represent Apple Tree Dental in a courteous, professional manner with phone communications, scheduling, and directing patient flow within the clinic.

Job Duties Greet and check-in patients upon arrival

Check out patients and schedule future appointments

Schedule patient appointments and triage patient concerns over the phone

Answer and direct incoming calls for all departments

Confirm patient appointments

Discuss financial and account information with patients

Collect patient payments in person and over the phone

Work directly with the rest of the administrative support team to ensure provider schedules are productive

Enter and scan new and/or updated patient information

Scan and process patient information including treatment consents

Identify, enter, and verify insurance plans and benefit information

Perform quality assurance for appointments and create insurance claims

Send and follow up on pre-authorizations

Mail patient treatment correspondence as needed

Call on outstanding dental treatment and recalls

Process and send recall notices

Process fax correspondences

Open and sort incoming mail and fold and process outgoing mail

Order office supplies with approval from Office Manager

Assist with Community Care Coordinator and Greeter duties as needed

Perform other duties and responsibilities as assigned

Qualifications HS Diploma or GED required

Customer Service, scheduling, and phone experience preferred

Dental office experience strongly preferred

A valid driver’s license

Fluent in both Spanish and English are desired, but not required