Sales Associate

Position objective

• Represent the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experiences.
• Perform operational duties, such as store maintenance and maintaining visual presentation standards, as assigned by the store manager or assistant store manager.

Key responsibilities

Customer service

• Greet customers and assist them in selecting the right products.
• Convert window shoppers into buyers.
• Promote the company’s Club Apparel Loyalty Program to encourage repeat sales.
• Serve customers to the highest standards and follow the company’s selling guidelines: GUEST (Greet, Understand, Explain, Sell, Thank).
• Stay updated on the group’s various brands to make relevant suggestions to customers.

Grooming, attitude, and knowledge

• Maintain a presentable, well-groomed appearance at all times.
• Be flexible to work extended hours during sale periods.
• Maintain up-to-date product knowledge and help minimize stock loss.

Merchandise

• Ensure all stock is laid out and displayed to attract customers and comply with standard layout guidelines.
• Follow all visual merchandising guidelines and maintain stock norms for clearance items.
• Record incoming and outgoing inventory and maintain the relevant reports.

Processes

• Handle the point-of-sale (POS) system and billing counter efficiently.
• Tally the cash in the till at the beginning and end of each shift.
• Issue receipts, refunds, and change to customers accurately.
• Process payments by cash, credit card, voucher, or automatic debit.
• Remain vigilant about store security at all times.
• Be flexible to work varied shifts and overtime as required by the business.
• Adhere to standard operating procedures (SOPs) and loss prevention policies.
• Maintain the confidentiality of sales figures and do not disclose them to outside parties.