Lead People Officer

Lead People Officer – store based

The Lead People Officer – store based is responsible for delivering a seamless employee experience across the full lifecycle, ensuring compliance with company policies and labor law, and supporting strategic initiatives in engagement, onboarding, employee relations, and deployment. This role acts as a key liaison between store teams, regional leadership, and head office functions to embed the Employee Value Proposition and drive operational excellence.

Key Responsibilities:

Employee Engagement & EVP

• Support implementation of the Employee Value Proposition (Discover) through store visits, focus groups, and communication campaigns.
• Coordinate engagement activities such as town halls, recognition programs, and surveys; analyze feedback and recommend improvements.

Employee Relations & Compliance

• Handle employee relations cases in line with company policy and Kuwait labor law.
• Ensure accurate documentation for investigations and disciplinary actions.
• Support offboarding processes, including exit interviews and knowledge transfer.

Operational Excellence

• Maintain accurate records and dashboards for recruitment, onboarding, employee relations cases, and engagement metrics.

Skills & Competencies:

• Strong knowledge of HR processes and labor law compliance.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities under tight timelines.
• Analytical mindset for data-driven decision-making.
• Proficiency in HR systems and MS Office tools.
• Recruitment and talent acquisition is a must.