Sales Lead
About the role Lead, motivate, and support a team of Trial Class Managers and Education Sales Consultants. You will monitor individual and team performance including trial class volume, conversion rates, and revenue. You'll set clear performance expectations, identify performance gaps, and provide actionable coaching and development plans. You will conduct regular 1:1s, performance reviews, and team check-ins while recognizing strong performance and building a positive, accountable, and target-driven team culture.
Key responsibilities Lead, motivate, and support a team of Trial Class Managers / Education Sales Consultants Monitor individual and team performance, including trial class volume, conversion rates, revenue, and other key KPIs Set clear performance expectations and help consultants achieve their biweekly and monthly targets Identify performance gaps and provide actionable coaching and development plans Conduct regular 1:1s, performance reviews, and team check-ins Monitor the quality of trial classes and parent consultations to ensure they meet company standards Review trial class recordings and provide structured feedback on delivery, communication, sales approach, and parent engagement Coach consultants on handling parent objections, questions, and concerns effectively Support the onboarding and training of new Trial Class Managers Prepare regular performance reports and provide insights on team and individual results
About you 2+ years of experience in sales, education, customer success, customer service, or a related field Previous experience leading, supervising, or coaching a sales or customer-facing team is strongly preferred Experience in education sales, EdTech, tutoring, or children's education is a strong advantage Excellent communication and presentation skills in English Fluency in Bahasa Melayu is highly preferred Strong understanding of consultative selling and customer relationship management Comfortable coaching others on sales conversations, objection handling, and customer engagement Strong analytical and problem-solving skills, with the ability to work with performance data and KPIs Highly organized, proactive, and comfortable managing a remote team Passionate about education and creating positive learning experiences for children and families
Skills: Leadership, Sales Strategy, Sales Management, Microsoft Office, Communication Skills, Presentation Skills, B2C Sales, Sales and Marketing