IT Support

Role: IT Support

Type: Contract

Client industry: Oil and gas

Contract duration: Long term

Start date: Immediate – 30 days

Key responsibilities:

Provide first-line IT support to employees across UAE and KSA offices.

Assist users with password resets, account access issues, and basic Microsoft 365 support.

Troubleshoot and resolve common Windows 10 and Windows 11 issues.

Support office hardware, including printers, laptops, desktops, monitors, and peripherals.

Assist with internet connectivity and network-related issues.

Set up and configure new user accounts, devices, and workstations.

Coordinate with the UK-based IT team for escalations and follow-up on unresolved issues.

Maintain IT asset records and support inventory management.

Provide prompt and professional support to end users while ensuring minimal business disruption.

Assist with basic IT administration and documentation as required.

Requirements:

2–5 years of experience in IT support, IT administration, helpdesk, or desktop support roles.

Hands-on experience with Microsoft 365 administration.

Good knowledge of Windows 10 and Windows 11 operating systems.

Experience troubleshooting printers, internet connectivity, and end-user hardware/software issues.

Strong customer service and communication skills.

Ability to prioritize and manage multiple support requests effectively.

Willingness to provide support across UAE and KSA offices remotely and on-site when required.

Position details:

Location: Dubai, United Arab Emirates

Industry: Oil and gas