CUSTOMER COMMUNICATION & BILLING ASSISTANT

General Purpose

Our client, a medical clinic, is seeking to recruit an experienced, customer-focused, and detail-oriented Customer Communication & Billing Assistant to support patient reception, communication, records management, and billing operations. The successful candidate will be responsible for ensuring a smooth patient experience, accurate billing and insurance processing, timely follow-up of outstanding payments, and effective coordination between patients, clinical teams, and insurance providers.

Location : Mombasa| Gross Salary : Ksh. 35,000 

Duties & Responsibilities

Handle patient registration, appointment scheduling, check-ins, and check-outs. Manage incoming calls, patient inquiries, and direct them to the appropriate departments or personnel. Maintain and update accurate patient information in the Hospital Management System (HMS). Coordinate with clinical teams to facilitate efficient patient flow and minimize waiting times. Maintain cleanliness, organization, and professional standards at the reception area. Generate, verify, and process patient bills accurately and promptly. Verify patient insurance details, eligibility, and coverage. Coordinate with insurance providers regarding patient coverage and billing matters. Collect co-payments and other applicable charges and issue official receipts. Assist in preparing, processing, and submitting insurance claims. Follow up on pending bills, outstanding payments, and rejected or denied insurance claims. Maintain accurate financial and billing records. Prepare daily cash and billing reports. Ensure compliance with clinic billing procedures, data protection, confidentiality, and patient privacy requirements. Handle patient billing concerns professionally and escalate complex issues where necessary.

Requirements & Qualifications

Diploma in Business Administration, Healthcare Administration, Finance, Customer Service, or a related field. Bachelor’s Degree will be an added advantage. At least 4 years’ experience in a similar role, preferably within a hospital, medical clinic, or healthcare environment. Excellent verbal and written communication skills. Proficiency in CRM systems, Hospital Management Systems (HMS), and other relevant computer applications. Ability to handle high call volumes while managing multiple tasks effectively.

How to Apply

Qualified candidates are requested to apply by sending their CV only to  recruitment@africanlaboursolutions.co.ke quoting the Job Title on the email subject “ Customer Communication & Billing Assistant ” by Aug 30th 2026