SALES COORDINATOR

Job Description & Requirements

Job Responsibilities

• Assist the sales team with daily sales enquiries, client follow-ups, quotations, invoices, and project documentation.
• Coordinate with clients to understand basic carpentry requirements, appointment schedules, site visit arrangements, and project timelines.
• Prepare and update quotations, sales orders, purchase orders, delivery orders, invoices, and other related documents.
• Liaise with designers, project managers, site supervisors, carpenters, suppliers, and subcontractors to ensure smooth project coordination.
• Assist in arranging site measurements, client meetings, material selection appointments, and project handover schedules.
• Follow up with clients on quotation status, payment matters, variation orders, and after-sales service requests.
• Maintain proper records of client information, project details, quotation revisions, confirmed orders, and payment updates.
• Monitor project schedules and update relevant parties on important deadlines, delivery dates, installation dates, and outstanding matters.
• Support the team in sourcing materials, checking stock availability, coordinating deliveries, and arranging carpentry installation schedules.
• Handle phone calls, emails, WhatsApp enquiries, and walk-in customers in a professional manner.
• Assist in resolving customer feedback, minor complaints, or coordination issues by escalating matters to the sales manager or project team when required.
• Provide administrative support to the sales and operations team where necessary.

Job Requirements

• Minimum GCE ‘O’ Level, NITEC, Diploma, or equivalent qualification.
• Prior experience in sales coordination, customer service, admin support, renovation, carpentry, furniture, interior design, or construction-related industries will be an advantage.
• Able to communicate clearly with clients, suppliers, contractors, carpenters, and internal team members.
• Good organisational skills and able to follow up on multiple enquiries, quotations, and project schedules at the same time.
• Proficient in Microsoft Office, Excel, WhatsApp, email, and basic administrative systems.
• Basic knowledge of carpentry works, renovation processes, built-in furniture, materials, or measurements will be an advantage.
• Responsible, detail-oriented, patient, and able to work in a fast-paced SME environment.
• Able to handle customer enquiries and feedback professionally.
• Able to work independently and as part of a team.
• Must be prepared to work on weekends and public holidays when required, especially for client appointments, project coordination, or urgent follow-ups.
• Possess own transport will be an advantage but is not compulsory.

Adcellence Services EA License No: 24C2596 Desmund Wong I Registration No: R24126424