Training & Onboarding Specialist

Job Location:

Morrisville, NC 27560

ACT Power Services was created to provide industry leading services for our clients. As an independent service provider for solar and storage technologies, we avoid conflicts of interest and maintain a complete focus on our clients’ needs. We have taken a no-frills approach to developing our organization to ensure our clients are only paying for services that add value. ACT then leverages a world-class team, state of the art technology, and best-in-class operating practices to ensure every facility is operated in a manner that maximizes production, preserves compliance, and ensures the safety of our personnel and communities. Our vision is to reshape the industry’s benchmark for renewable operations and create the next generation of O&M provider.

The Onboarding and Training Specialist will be responsible for the development, coordination, and delivery of training programs for ACT Remote Control Center (ARCC) Operators and Engineers. This role will also support onboarding activities for new sites, ensuring seamless integration into ACT’s operational standards and procedures.

Responsibilities

Support new site onboarding by coordinating with internal teams and external stakeholders to ensure readiness of systems, documentation, and personnel

Assist with SCADA validation and testing for sites in commissioning phases

Create and update training materials including manuals, standard operating procedures (SOPs), quick reference guides, and LMS content

Develop, maintain, and deliver comprehensive training programs for ARCC Operators and Engineers, covering operational procedures, SCADA systems, DAS platforms, electrical technical knowledge and relevant internal processes

Track and maintain training records for all ARCC Operators and Engineers, ensuring compliance with training requirements and certifications

Conduct periodic training audits and site readiness assessments to ensure adherence to ACT operational standards

Stay current with industry best practices, NERC/FERC requirements, and emerging technologies relevant to remote control center operations

Requirements

Excellent verbal and written communication skills, with the ability to present technical information clearly to both technical and non-technical audiences

Strong interpersonal and facilitation skills

Solid understanding of SCADA systems, DAS platforms, relay functional diagrams, and single-line diagrams (SLDs)

Strong analytical and problem-solving skills with attention to detail

Excellent organizational and project management skills, with the ability to manage multiple onboarding and training initiatives simultaneously

Proficient with Microsoft Office Suite and related software; experience with Learning Management Systems (LMS) is a plus

Self-starter capable of working independently and collaboratively across teams without continuous oversight

Education and Experience

Bachelor’s degree in Engineering, Education, Instructional Design, Physics., Environmental Science, Technology, or a related field, or an additional 2+ years of industry-related experience in lieu of degree

Prior experience with ARCC or similar remote control center operations strongly preferred

Experience supporting site onboarding or commissioning activities is a plus

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

Benefits

401(k) with employer match

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Health Savings Account

Short-term and Long-term disability

Critical illness

Paid Time Off

Parental Leave

Paid Holidays

Employee assistance program

Life insurance

Opportunities for advancement

Training and Development

Legal and Identity Theft

Pet Insurance

Act Power Services does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.