Assistant Learning And Development Manager

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Job description

Primary responsibilities

Training & development management

Assist in the creation, implementation and facilitation of the hotel training plan and budget that is aligned with the hotel’s goals and strategic plan

Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members

Initiate, coordinate, deliver and follow-up on all training activities within the hotel

Actively initiate relationships and partnerships with industry associations, external training companies and academic councils related to the hospitality industry

Update and maintain accurate records of training activities and participant information

Maintain an ongoing training calendar to ensure learning resources and opportunities are maximized

Develop and manage a central internal resource library of videos, books, magazines that can be utilized by all employees

Share responsibilities for the integration and orientation process of new hires

Assist with the implementation of new policies, procedures, and standards

Prepare and submit training reports

Other responsibilities

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Be aware of the hotel fire & life safety/emergency procedures

Perform other reasonable duties assigned by management

Qualifications

Knowledge and experience

Bachelor’s degree in human resources management / hotel management

Minimum 3 years of training/facilitation experience

Excellent reading, writing and oral proficiency in English & French language

Proficient in MS Excel, Word, & PowerPoint

Competencies

Strong leadership, interpersonal and negotiation skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times