Experience Transformation Senior Manager

We are

Accenture Song helps organizations create growth through meaningful customer experiences, intelligent marketing, and innovative digital products. We bring together creativity, data, technology, and strategy to help clients build relevant experiences at speed and scale.

The work

As an Experience Transformation Senior Manager, you will lead customer-centric transformation initiatives that improve customer engagement, brand experience, and business performance.

Defining customer experience transformation strategies

Leading end-to-end customer journey redesign initiatives

Driving digital marketing and personalization programs

Facilitating customer insight and service design workshops

Managing complex client engagements and delivery teams

Identifying opportunities for business growth and innovation

Collaborating with strategy, technology, and data teams

Leading executive-level stakeholder discussions

Here's what you need

Bachelor's degree

10+ years of experience in customer experience, marketing transformation, consulting, or digital strategy

Experience leading customer journey and experience transformation projects

Strong presentation and stakeholder management skills

Experience managing multidisciplinary teams

Bonus points if you have

Experience with CRM, Adobe, Salesforce, or marketing technology platforms

Design Thinking certification

Experience within consulting organizations

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

Equal employment opportunity statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.