Safety Quality Officer

Jobscope: Monitor/manage feedback from multiple feedback channels Monitor and manage Authority’s contact centre Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor. Ensure that final replies are issued to feedback providers within the service timelines Respond to requests from operation divisions for vetting of replies within one working day Submit monthly data analytics report to Authority. Requirements: Degree in mass communications, marketing, or related discipline. At least 3 years’ relevant experience in customer service management, call centre management or quality service management. Strong analytical, interpersonal and communication skills. Excellent command of English. Experience in data analytics, and/or organization development preferred.