Senior Handing Over / Customer Service Executive ( Real Estate / Residential Projects)
- Coordinate and schedule unit handover appointments with clients in accordance with project timelines.
- Conduct final unit inspections with clients and explain unit specifications, finishes, and utilities, handle client inquiries during the handover phase professionally and promptly.
- Coordinate snagging and de-snagging activities with Construction, Quality, and Technical teams.
- Record client observations and snag lists, follow up on corrective actions, and ensure closure before final acceptance.
- Verify completion of contractual requirements, including payments and approvals, prior to handover.
- Ensure units are delivered in compliance with approved drawings, specifications, and quality standards.
- Prepare, issue, and manage handover documentation including handover forms, unit manuals, warranties, and keys.
- Obtain client signatures on handover and acceptance documents.
- Coordinate with customer service to ensure smooth transition to post-handover support when applicable.
- Maintain accurate handover records and update CRM/ERP systems accordingly.
- Support management with reports on handover status, pending issues, and customer feedback
- Escalate unresolved issues or delays to management and track resolution.
- Ensure a positive customer experience and represent the company professionally during all client interactions.
Bachelor’s degree in Business Administration, Information Systems, Marketing, or a related field.
Required Skills: Real estate expertise: Proven track record in the real estate sector, particularly with residential projects.
Handing over procedures: Extensive experience in managing and executing property handover processes.
Exceptional customer service: A natural ability to build rapport, resolve issues, and ensure client satisfaction.
Strong project management capabilities: Ability to coordinate multiple tasks, stakeholders, and deadlines effectively.
Construction knowledge: Understanding of building processes, quality standards, and common snags.
Client relations: Demonstrated ability to maintain positive and professional relationships with clients.
Problem-solving prowess: Proactive and effective in identifying and resolving issues that arise during handover.
Outstanding communication skills: Clear, concise, and empathetic communication, both written and verbal.
Negotiation abilities: Skillful in mediating and finding agreeable solutions.
Meticulous documentation: Proficiency in managing and organizing all relevant paperwork.
Commitment to quality assurance: A keen eye for detail and dedication to maintaining high standards.
Experience Requirements: A minimum of 5-7 years of progressive experience in real estate, customer service, or construction roles with a focus on project handover.
Demonstrated experience in a client-facing role within the property development sector.
Career Level Expectations: This role is tailored for an Experienced professional who is ready to take on significant responsibility and leadership within the handover process.
We seek a candidate who can operate independently to improve our processes.