Senior Officer, Corporate Client Services

Job Description Job Responsibilities : Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.

Respond to customer enquiries accurately and within committed service turnaround times.

Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.

Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.

Maintain confidentiality of customer information and adhere to all compliance and control requirements.

Educate customers on products, services, and self-service channels.

Utilize banking systems and tools effectively.

Meet productivity, quality, and service level targets.

Participate in training and maintain current knowledge.

Stay informed of industry developments and competitor offerings.

Job Requirements Diploma or Degree in any discipline.

Experience in banking, customer service, or contact centre is advantageous.

Strong customer-centric mindset.

Excellent communication skills.

Good analytical and problem-solving abilities.

Open to work staggered hours