IT Operations Specialist

We are looking for a Configuration Intake Specialist to join our Global Engineering Services Launch team, supporting the rollout of new fulfillment and logistics sites across the MEATR region (Middle East, Africa, Turkey & Rest of Region). This role sits at the operational heart of our launch process: owning intake workflows, managing configuration requests, and keeping stakeholders aligned as new buildings go live. If you are someone who brings structure to ambiguity, communicates clearly under pressure, and takes pride in keeping complex processes on track, this role is a strong fit.

Key Responsibilities Execute end-to-end intake workflows for new site launches, ensuring accuracy and on-time delivery

Manage, triage, and route incoming configuration requests through internal workflow management platforms

Own configuration intake tickets from receipt to resolution, maintaining SLA adherence and clear documentation throughout

Track ticket status, blockers, and progress; produce regular updates for senior stakeholders

Maintain intake trackers, dashboards, and reporting mechanisms, keeping data current and accessible

Identify gaps in existing processes and propose practical improvements to streamline intake workflows

Escalate risks and issues proactively with well-documented context

Support ad-hoc projects as the team and launch pipeline scale

Experience with ticketing systems and intake or triage workflows (e.g. ServiceNow, Jira, or similar ITSM platforms)

Strong written and verbal communication skills, with the ability to convey technical status clearly to non-technical stakeholders

Comfortable working independently in a remote environment, managing competing priorities with minimal supervision

Proficient in Microsoft 365 (Excel, Word, Outlook, PowerPoint, Teams) for tracking, reporting, and day-to-day collaboration

Qualifications Prior exposure to fulfillment center launch processes, warehouse configuration, or logistics network setup

Experience writing or maintaining SOPs and process documentation

Familiarity with fulfillment or logistics network topology

Experience with data visualization tools such as Power BI, Tableau, or equivalent Software / programs / tools: Power BI, Tableau, or equivalent

Proficient in Microsoft 365 (Excel, Word, Outlook, PowerPoint, Teams), e.g. ServiceNow, Jira, or similar ITSM platforms

Required Years of Experience: 2-3