Customer Service Account Manager

An exciting opportunity has arisen for an enthusiastic and Customer Account Manager to join a growing business within the food and beverage sector. Reporting to the Head of Division, you will act as a key contact for customer enquiries, manage a portfolio of client accounts, and support the delivery of high-quality products and services.

This role would suit someone who thrives in a fast-paced environment, enjoys building strong relationships, and has a genuine passion for food and drink.

• Proactively manage and convert inbound business enquiries.
• Coordinate project briefs, sample requests, product quotations, and ensure deadlines are met.
• Manage customer accounts and oversee multiple projects simultaneously.
• Collaborate closely with internal teams and customers throughout the product development process.
• Act as the first point of contact for customer communications, handling enquiries via phone and email.
• Build and maintain strong, long-term client relationships.
• Keep up to date with food and beverage market trends, innovations, and consumer preferences.
• Maintain accurate records and customer information within internal systems.

The successful candidate will have:

• A genuine passion for food and drink demonstrated either professionally or personally
• Excellent communication and relationship-building skills.
• A professional, discreet, and trustworthy approach.
• Strong organisational skills with the ability to prioritise effectively.
• A proactive and solution-focused mindset.
• Good numerical ability and confidence using CRM systems and Microsoft Office applications.
• The ability to manage multiple projects with varying priorities and timescales.
• Excellent attention to detail and record-keeping skills.
• A commitment to delivering exceptional customer service and high-quality outcomes.
• Ability to attend client sites, tradeshows regularly both domestically and in Europe

Package details:

• Competitive salary, annual bonus and development opportunities
• Hybrid working arrangement, at least 2 days per week at home
• Opportunity to join a growing and innovative business within the food and beverage industry.
• Supportive and collaborative working environment.

Location: Herefordshire, a driving licence and car is essential due to the remote location of this role Contract: Full Time, Permanent