Customer Success Manager
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Remote
Responsibilities: Onboard new employers and recruiters and get them posting and hiring quickly. Run check-ins, resolve issues, and reduce churn. Feed customer insights back to product and growth. Track account health and renewal signals.
Requirements: 3+ years in customer success, account management, or onboarding. Excellent written and verbal communication. Comfortable owning a book of accounts and a retention target. Customer SuccessOnboardingAccount ManagementSaaSRetentionCommunication
Preferred Requirements: SaaS or recruitment industry experience. Experience with early-stage products where processes aren't fully built yet.