Support Specialist

Job Description Summary: Support Specialist role at Lawyal, providing technical and functional support to law firms using the platform. The ideal candidate is technical, patient, and service oriented. Key Responsibilities: Handle support inquiries via email, phone, and chat; diagnose and resolve platform issues; guide users through Lawyal features; escalate complex cases to the product team; assist with onboarding of new accounts. Requirements / Qualifications: At least 1 year in a technical support role; strong technical aptitude; excellent communication in Hebrew; patient and service-oriented; organized with attention to detail.