Director, Development Operations Infrastructure Engineering

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy and political arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission.

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund seeks a dynamic and effective Director, Development Operations Infrastructure Engineering. This job reports directly to the Senior Director of Development Operations and Infrastructure in the IT Ops department of PPFA. The IT Ops department implements the architectural and infrastructural components used by PPFA, and is critical to the success of Planned Parenthood, its patients, supporters, donors, and staff.

Purpose: Director, Development Operations (DevOps) Infrastructure Engineering is responsible for the design and governance of PPFA’s web server infrastructure. Functionally, this includes compliance management (PCI), network (physical, virtual), security (firewalls, logging, IDP/IDS, CDN, access control), and server (physical, virtual, container) design. The role architects the behavior of complex infrastructure systems to silently provide an uninterrupted array of services that are purposely invisible to developers and users of our technology including PP patients and staff. The role defines our infrastructure technology stack, standards, and best practices for managing day to day operations. From an organizational standpoint, the Director manages the Infrastructure shared service which supports Web Development, Quality Assurance, Security, Product teams.

Engagement: The Director will be part of the IT Ops team with specific focus on PPOL, Planned Parenthood’s web properties, and will work closely with the Application Development team, Information Security team, and more broadly members of the TSS division, third party vendors, as well as executive and operational staff within the PPFA National Office, affiliates, and ancillary organizations.

Delivery: The Director will deliver by being a hands-on engineering team member, creating, assessing, monitoring, updating, and deploying infrastructure assets, CI/CD Tooling, Security and Compliance assets, all relating to PPFA’s websites in AWS.

Strategy & Architecture

Establish strategies for ensuring high availability of mission-critical PPFA online properties

Configuration management automation strategy

Geo distributed data centers

Content delivery network (CDN)

Caching strategies

Automated DNS cutovers based on application health checks

DDoS protection

Log Analysis Tools for intrusion correlation and mitigation

Designs infrastructure components to support our high availability strategy

Virtual machine architecture

Container architecture

Network architecture

Security systems architecture

High availability architecture

GeoLocation Failover and Redundancy

Designs multi-availability failover and cluster strategies

GeoLocation Availability

DNS Routing and Management Strategy

Multi-Region Deployment and Updates

Secure Routing and IDP Management

Security Reviews and Testing

Review CVE and Test Reports for Security Flaws

Perform Periodic Security Reviews

Advise on code compliance and security best practices

Ensure NIST, CIS, OWASP, and HIPAA regime compliance.

Management

Manages the shared service capacity to support product development initiatives for AppDev, QA, Product/Business and Information Security teams.

Co-Governs the Infrastructure team portfolio, helps define the team roadmap, and helps set priorities for project delivery Sets standards and best practices for managing day-to-day infrastructure operations

Partners with Senior Director, Development Operations to support and complete their technology vision

Provides Level 3 issue resolution support to resolve complex technical issues

Ensures all AZ Deployments are in sync

Ensures request routing aligns with performance strategies

Security

Defines security policies and standards in collaboration with security and legal partners

Ensures compliance with security policies and vulnerability mitigation through established standards and practices

Manages and performs security audits and remediations on a weekly basis, and implements proactive security measures

Manages security access controls, DNS, and Logging services

Knowledge, Skills and Abilities (KSAs): Bachelor’s degree or equivalent experience, and 8+ years of industry experience required

Professional experience implementing nontrivial applications in Python, Typescript, and Bash required

Experience with compliance requirements and industry standards such as HIPAA, PCI, NIST, CIS, OWASP required

Strong Linux System Administration skills and extensive knowledge of Infrastructure-as-Code tooling and server patch management

5+ years experience using the following platforms/toolkits: Jenkins, Github, AWS, ECS, Nginx, Docker, PgSQL, Elasticache, Opensearch, Prometheus, Grafana, Tenable, Splunk, SaltStack, Terraform

5+ years experience with System Hardening Regimes and Techniques, and IDP/IDS tools like Palo Alto

Travel: 0-10%, domestic travel, as needed

Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.

Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.