Housing Support Coordinator
Empower People. Sustain Tenancies. Change Lives.
At New Start Homes, we believe everyone deserves a safe place to call home and the support they need to maintain it. We're looking for a passionate and proactive Housing Support Coordinator to join our Adult Services team and provide intensive, person-centred support to people who are homeless or at risk of homelessness.
This is an opportunity to work alongside individuals facing multiple and complex challenges, helping them access accommodation, build independence and achieve long-term positive outcomes.
About the Role
As a Housing Support Coordinator, you will manage a small caseload of residents with complex support needs, acting as their lead worker and main advocate. You'll coordinate support across housing, health, social care and community services, ensuring residents receive the right support at the right time.
No two days are the same. One day you may be attending a housing appointment with a resident, the next you could be leading a multi-agency case review, completing support plans, helping someone furnish their new home or working with partner agencies to overcome barriers preventing tenancy sustainment.
This is a highly rewarding role for someone who thrives on building relationships, advocating for others and making a genuine difference in people's lives.
Key Responsibilities
- Provide intensive housing and tenancy sustainment support to residents with complex needs.
- Build trusting relationships and engage residents in services and opportunities that support recovery and independence.
- Coordinate support across housing, health, social care and third-sector organisations.
- Act as an advocate to ensure residents' voices, wishes and goals remain central to decision-making.
- Lead and facilitate multi-agency meetings and weekly case reviews.
- Complete assessments, support plans and risk assessments, reviewing these regularly.
- Support residents to access welfare benefits, budgeting advice, healthcare, education, training and employment opportunities.
- Help residents establish and maintain safe, sustainable tenancies.
- Maintain accurate records and contribute to service development and continuous improvement.
About You
We're looking for someone who is compassionate, resilient and committed to delivering high-quality, person-centred support.
You will have:
- Experience supporting people who are homeless, formerly homeless, or at risk of homelessness.
- Experience of tenancy sustainment, resettlement or housing support.
- Experience working with individuals with multiple and complex needs.
- Strong partnership-working and advocacy skills.
- Experience working alongside statutory and voluntary sector agencies.
- The ability to manage a varied caseload and prioritise effectively.
- Excellent communication, record-keeping and problem-solving skills.
- A commitment to equality, inclusion and empowering people to achieve positive outcomes.
Desirable
- Full UK driving licence and access to a vehicle.
Why Join New Start?
At New Start Homes, our people are at the heart of everything we do. We are committed to creating a supportive, inclusive workplace where colleagues can develop professionally while making a real difference in the communities we serve.
You'll be joining a passionate team dedicated to helping people overcome homelessness and build brighter futures.
Ready to Make a Difference?
If you're passionate about supporting vulnerable people and want to be part of an organisation that transforms lives every day, we'd love to hear from you.
Apply now and help us create a future where everyone has the opportunity to thrive.