Service Technician

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

We’re looking for a skilled Diesel Technician with a strong background in heavy equipment . In this role, you’ll provide professional, safe, and efficient support for our branch, handling everything from routine maintenance to complex diesel engine repairs.

Qualifications

Prior experience in heavy construction equipment or agriculture equipment is preferred

Strong independent work ethic but also able to work collaboratively with a team

Excellent customer service skills; a builder of relationships

Clear and concise communications

A strong sense of urgency, focusing on time

Computer skills

Responsibilities

Provide technical service to equipment

Read job orders

Observe and listen to equipment in operation to resolve malfunction issues and execute work procedures effectively

Follow checklists to ensure all critical parts are examined

Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed

Test-drive vehicles to ensure that they run smoothly

Tag all warranty parts and return them to the warranty clerk

Attend training classes and keep tabs on factory technical bulletins

Develop and maintain positive relationships with customers to increase overall customer happiness

Properly complete the service and/or repairs assigned by the supervisor

Complete all work according to the applicable safety requirements and published procedures

Participate in, and utilize to the best of one’s abilities, technical training as assigned by management

Maintain your designated workspace in an organized and clean manner

Ensure guest vehicles are returned as clean as they were before being serviced

Show the utmost courtesy to all guests, visitors, and dealership personnel

Make every effort to achieve the production objectives set by management

Adhere to the manufacturer’s policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications

Any other duties as outlined by the Service Supervisor and, or management

Technician Benefits

Annual Tool/Shoe Allowance.

Uniforms provided.

Discounts on products and services.

Continued education, manufacturer hands-on and web-based training.

Company Benefits

Medical, Dental & Vision Insurance

Health Savings Account (Employer + Employee Contributions)

Accident & Disease Insurance

401K Plan + Match

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency $20 — $30 USD