Administrative Assistant

Support the leaders who help pharmacies nationwide!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin (Administrative Assistant) who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.

Please note:

This role is based in our Grapevine, TX office

Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You’ll Do:

Act as the central point of contact between executives, internal teams, customers, and external partners

Assist with planning and coordinating department initiatives, projects, and cross-functional activities

Prepare dashboards, status updates, and operational summaries as requested

Track and manage departmental deadlines, priorities, and deliverables

Collaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation

Support change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records

Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams

Send welcome emails to new customers and ensure all onboarding steps are initiated promptly

Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues

Qualifications:

2-4 years of experience in administrative, operations, project coordination, or executive support roles

Exceptional written and verbal communication skills

Strong organizational abilities with meticulous attention to detail

Ability to manage multiple priorities with minimal supervision in a fast‐paced environment

High level of professionalism, judgment, and confidentiality

Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems

Familiarity with project management tools (e.g. Zendesk, JIRA) preferred

Strong analytical and problem-solving skills

Benefits Starting Day One:

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

Family coverage available with Liberty contributing 50% of the premium

Fully vested 401(k) with employer match

Employer contributions to Health Savings Accounts (HSA )

Generous paid time off and paid holidays

Tuition reimbursement and continuing education support

Adoption expense reimbursement

Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

Fully stocked breakroom

If you thrive on organization, communication, and supporting leaders APPLY TODAY!

#ID1 #ZR