Customer Support Specialist – Video Calls

We're hiring a Customer Support Specialist to join our New Cairo office on a permanent, full-time basis. This is an in-office role, not remote.

You'll be the voice of our brand on video calls, guiding customers through how to use our products, answering their questions, and making sure every interaction is smooth, confident, and professional. Our customers are based in the UK, so your English needs to be outstanding — clear, natural, and comfortable at speed.

Taking scheduled video calls with UK customers to walk them through product use

Answering questions clearly and calmly, adapting to different customer needs

Ensuring customers leave every call confident and satisfied

Logging call outcomes and flagging any issues to the wider team

Working Hours

Sunday to Thursday | 10:00 AM – 7:00 PM | 1-hour break included

Location

New Cairo office — this is a permanent, in-office position only.

Exceptional spoken English — fluent, clear, and natural with a UK audience

Confident on camera — professional, warm, and well-presented

Strong communication skills; you can explain things simply without being condescending

Reliable, punctual, and comfortable working in a structured office environment

Previous customer-facing experience is a plus, but attitude and communication ability matter more