Technician Master
Accountabilities: Perform advanced testing, diagnostics, servicing, repair, assembly, installation, adjustment, modification, and maintenance of client-owned, rental, and loaner complex rehabilitation equipment.
Set up, coordinate, maintain, and troubleshoot specialty control systems across the assigned region, including advanced electronic programming and diagnostics.
Access current manufacturer information and technological developments to support equipment installations, repairs, maintenance, and parts replacement.
Develop expert knowledge of the equipment portfolio and apply it to assembly, installation, modifications, moldings, repairs, programming, and troubleshooting.
Lead and support the training and onboarding of technicians at multiple skill levels, helping team members progress through established career and certification programs.
Complete required Master Technician training curricula and participate in the Technician Training & Leadership Program.
Promote technical service initiatives at branch and regional levels, monitor progress, and communicate results to leadership.
Provide remote technical diagnosis and guidance in accordance with established technical service policies and procedures.
Identify opportunities to improve branch performance where technical service KPIs fall below national expectations and support corrective actions.
Deliver, transfer, and install equipment while ensuring all required documentation is complete, accurate, and properly maintained.
Educate customers and caregivers on the appropriate use, maintenance, and safety of equipment.
Maintain strong customer satisfaction by addressing concerns and communicating relevant product or service feedback to appropriate personnel.
Maintain delivery vehicles, repair shops, and warehouses in clean, safe, and compliant condition, following applicable accreditation standards and local requirements.
Maintain accountability for productivity and performance standards for technicians operating under training protocols.
Prepare, route, and execute delivery schedules while coordinating multiple priorities and service requirements.
Travel approximately 50–75% across the assigned territory and perform other duties as required to support technical operations.
Requirements:
High school diploma or equivalent; four or more years of experience in complex rehabilitation technology (CRT) or a related technical field.
Demonstrated experience assembling and/or repairing mechanical or electronic devices, with strong hands-on technical aptitude.
Ability to meet the advancement criteria associated with a Master Technician technical skills assessment and complete required training programs.
Advanced knowledge of diagnostics, programming, electronic systems, mechanical components, and complex equipment troubleshooting.
Proficiency with hand and power tools and experience working with a range of raw materials.
Basic computer proficiency, including mobile devices, internet, email, and enterprise software used for order entry, labor capture, equipment assembly, and related workflows.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced field environment.
Excellent problem-solving, communication, customer service, and technical training skills.
Ability to work independently while also mentoring technicians and collaborating effectively with branch and regional leadership.
Strong attention to detail when documenting equipment deliveries, repairs, inspections, and service activities.
Ability and willingness to travel extensively, approximately 50–75% of the time.
Valid driver's license and ability to maintain safe operation of a delivery vehicle.
Ability to lift up to at least 50 pounds and meet the physical requirements associated with equipment handling, installation, and field service.
Advancement endorsement through the applicable Technician Candidacy Program or equivalent leadership review.
Benefits:
Full-time employment with a field-based, remote opportunity.
401(k) retirement plan.
Company-paid long-term disability coverage.
Tuition reimbursement.
Opportunities for professional development through technician training and certification programs.
Career advancement opportunities within a structured technical career path.
Meaningful work supporting mobility, independence, and quality of life for clients.
Equal employment opportunities for qualified applicants, including protected veterans and individuals with disabilities.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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