DIRECTOR INSTALL PROJECT MANAGEMENT

Accountabilities Lead a portfolio of 40+ complex implementations annually across ambulatory, acute care, Tribal, PACE, and member expansion programs, ensuring delivery remains on time, within scope, within budget, and aligned with organizational and customer objectives.

Establish and maintain implementation methodologies, governance frameworks, standards, tools, and best practices that promote consistency, quality, accountability, and predictable outcomes.

Provide executive oversight throughout the implementation lifecycle, including planning, execution, stabilization, transition to operations, and post-implementation activities.

Monitor portfolio performance using KPIs, milestones, financial metrics, customer satisfaction measures, resource capacity, and operational outcomes, providing accurate forecasting and reporting to leadership.

Drive customer success by ensuring implementations support measurable improvements in patient care, provider experience, revenue cycle performance, operational efficiency, adoption, and financial sustainability.

Partner with customer executives and implementation stakeholders to establish organizational readiness and ensure successful adoption of enterprise healthcare technology solutions.

Serve as an executive escalation point for complex implementation, operational, delivery, and customer service issues, ensuring timely resolution and clear accountability.

Build strong cross-functional partnerships across implementation, data conversion, IT, interoperability, clinical informatics, customer experience, learning, product, member support, and executive leadership teams.

Facilitate executive governance meetings, steering committees, sponsor meetings, portfolio reviews, and other forums required to maintain alignment and accelerate decision-making.

Identify, assess, and proactively mitigate implementation risks, dependencies, quality concerns, and issues that could affect timelines, budgets, customer outcomes, or delivery standards.

Lead post-implementation reviews and lessons-learned activities, using feedback and performance data to continuously improve implementation methodologies, tools, processes, and governance.

Lead, coach, and develop a high-performing team of project managers, establishing clear expectations, performance measures, development plans, and accountability standards.

Support succession planning, workforce development, recruitment, and team capability building to ensure the organization can scale effectively.

Foster a culture centered on ownership, collaboration, transparency, service excellence, continuous learning, and measurable results.

Requirements

Bachelor’s degree in IT, healthcare, health informatics, a related field, or an equivalent combination of education and relevant experience; a master’s degree is preferred.

8+ years of professional business experience, preferably within healthcare and IT environments.

PMP or CAPM certification, or at least five years of experience leading EHR implementations.

Epic module certification is strongly preferred.

Demonstrated experience managing and directing seven or more direct reports and teams of 30+ employees, including recruitment, training, development, performance management, and recognition.

Proven success leading complex, enterprise-scale project portfolios and managing multiple concurrent implementations.

Strong knowledge of project management methodologies, systems, tools, and processes, with proficiency in Smartsheet, Microsoft Project, or similar platforms preferred.

Demonstrated ability to manage relationships effectively with stakeholders at every level, from administrative and operational teams through executive leadership.

Strong technical aptitude and the ability to understand complex healthcare technology environments and collaborate effectively with technical and business stakeholders.

Exceptional organizational, analytical, communication, and decision-making skills, with the ability to manage competing priorities and resolve complex issues.

A coaching-oriented leadership style that establishes clear expectations, provides constructive feedback, develops talent, and recognizes strong performance.

Ability to lead teams through change, uncertainty, and transformation while maintaining focus, resilience, and accountability.

Strong systems-thinking skills, with the ability to understand interdependencies across teams, processes, technology, and organizational objectives.

Demonstrated integrity, sound judgment, transparency, and commitment to creating an inclusive and collaborative workplace.

Ability to work independently and efficiently in a remote environment.

Professional-level proficiency in reading, writing, speaking, and understanding English.

Willingness to travel nationally, including travel by air, vehicle, or train, with up to approximately 20% travel for on-site implementation and Go-Live support based on business needs.

Ability to provide occasional after-hours or weekend on-call troubleshooting support on a rotating basis.

Must be legally authorized to work permanently in the United States and not require employment visa sponsorship now or in the future.

Benefits

Comprehensive benefits package designed to support employee well-being and work-life balance.

Fully remote work environment with a nationally distributed workforce.

Competitive base salary with a range of $144,443 to $245,553 , depending on skills, experience, responsibilities, internal equity, and market factors.

National market-based compensation structure with a midpoint of $194,998 .

Opportunities for professional growth, continuous learning, and career advancement.

Opportunity to contribute to meaningful healthcare technology initiatives with a focus on improving access, outcomes, and health equity.

Collaborative and inclusive culture focused on leadership, innovation, excellence, stewardship, and belonging.

Opportunity to lead high-impact enterprise implementations and develop a large project management organization.

Support for remote work, including the ability to work effectively from a home office with high-speed internet.

National travel opportunities connected to major implementation and Go-Live initiatives.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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