Customer Success Manager - APJ

Accountabilities: Manage a portfolio of enterprise customers, serving as the primary point of contact throughout the customer lifecycle.

Lead customer onboarding, product training, and adoption initiatives to ensure successful implementation and long-term value realization.

Develop a deep understanding of customer objectives, business challenges, and technical requirements to deliver tailored success strategies.

Build and execute customer success plans and strategic account roadmaps that drive product adoption, engagement, and customer satisfaction.

Conduct regular business reviews to align on goals, measure outcomes, and identify opportunities for continued growth and optimization.

Collaborate with customer success engineers, sales, support, product, and engineering teams to address customer needs and advocate for product improvements.

Monitor product usage, identify adoption gaps, and proactively mitigate potential risks to customer success.

Act as the primary escalation point for business and technical issues, ensuring timely resolution and a seamless customer experience.

Stay current on cybersecurity trends, encryption technologies, secure computing, and emerging industry developments to provide trusted guidance to customers.

Requirements

Bachelor's degree in Business, Engineering, or a related field, or equivalent professional experience.

3–5+ years of experience in Customer Success, Account Management, Technical Support Engineering, or a similar customer-facing role within SaaS or enterprise software environments.

Demonstrated success managing customer relationships and driving product adoption, retention, and customer satisfaction.

Strong ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Experience collaborating across cross-functional teams in a global organization.

Familiarity with Hardware Security Modules (HSM), cryptography, cybersecurity technologies, or related security solutions; previous HSM experience is an advantage.

Excellent problem-solving, stakeholder management, and relationship-building skills with the ability to navigate complex customer situations.

Comfortable working APJ business hours and supporting customers across multiple countries and cultures.

Adaptable, proactive, and committed to delivering exceptional customer outcomes in a dynamic, fast-growing environment.

Benefits

Competitive compensation package.

Employee Stock Option Plan (ESOP) eligibility.

Comprehensive medical and dental insurance coverage for employees and eligible dependents.

Group life insurance and personal accident insurance.

Internet reimbursement to support remote or hybrid work.

12 annual leave days and 12 casual/sick leave days .

8 public holidays plus 2 floating holidays .

End-of-year Recharge Week to encourage rest and work-life balance.

Regular team celebrations, social events, and employee engagement activities.

Opportunity to work in a collaborative, innovative, and internationally distributed technology environment with strong career growth potential.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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