Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.
What we need:
High School Diploma
85% of English Proficiency
Software and Hardware knowledge
Previous experience in tech support, desktop support, or a similar role.
Customer Service and Tech Support Experience (Must)
Excellent communication skills (written and spoken)
Patient, helpful, empathetic, good listener & professional
Attention to detail and good problem-solving skills.
Experience with remote desktop applications and help desk software. (Desired)
Goals and people oriented
What we offer:
Competitive salary
Bonuses
A great and positive workplace environment
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)