Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services. Key Responsibilities: Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated. Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.

Requirements: High School Diploma. English proficiency at 85% or higher.

Previous customer service experience is preferred/desired.

Strong computer aptitude, documentation skills, and multitasking abilities.

Excellent phone, email, and chat etiquette.

Schedule flexibility and ability to work on-site in Zone 4.

Professionalism and a positive, people-oriented attitude.

Strong problem-solving skills and the ability to think quickly.

A proactive team player who takes ownership of their work.

What we offer: Competitive salary

Bonuses

Parking Subsidy

Life and Medical Insurance

Benefits and Discounts

Growth opportunities

Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)