Client Relationship Officer
Job Title: Client Relationship Officer
Locations: Port Harcourt & Lagos Employment Type : Full-time
About The Role
The Client Relationship Officer is responsible for managing and nurturing relationships with clients, ensuring their satisfaction, addressing their needs, and promoting long-term business partnerships. This role involves regular communication, follow-ups, onboarding support, and ensuring clients maximize the value of our products/services.
Key Responsibilities
- Serve as the primary point of contact for assigned clients.
- Build and maintain strong, long-term relationships with clients.
- Conduct regular check-ins, feedback sessions, and follow-up calls.
- Ensure timely resolution of client issues, inquiries, and complaints.
- Assist with the onboarding of new clients, ensuring they understand how to use the product or service effectively.
- Provide training sessions or coordinate demos with the technical team.
- Monitor client adoption and usage to identify challenges or areas for improvement.
- Track client satisfaction levels and take proactive steps to improve retention.
- Collect feedback and communicate insights to internal teams.
- Manage renewal processes and ensure contract continuity.
- Identify opportunities to upsell additional features or services.
- Present solutions that align with client needs and business goals.
- Collaborate with the sales and marketing teams to drive revenue growth.
- Maintain accurate records of client interactions and account history.
- Prepare weekly and monthly reports on client health, issues, and retention rates.
- Escalate major client issues to management when necessary.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
- Minimum of 1–3 years experience in customer service, client management, or sales.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong time management and ability to handle multiple clients at once.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to work collaboratively with cross-functional teams.
Key Skills
- Customer Relationship Management
- Communication & Interpersonal Skills
- Sales & Negotiation
- Conflict Resolution
- Attention to Detail
- Empathy and Active Listening
- Reporting & Documentation
Job Type: Full Time Job Location: Lagos Port Harcourt
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Job Title: Client Relationship Officer Locations: Port Harcourt & Lagos Employment Type : Full-time
Key Skills
- Customer Relationship Management
- Communication & Interpersonal Skills
- Sales & Negotiation
- Conflict Resolution
- Attention to Detail
- Empathy and Active Listening
- Reporting & Documentation