Key Responsibilities
- Perform server installation, mounting, handover acceptance checks, routine patrols, and preventive maintenance.
- Conduct hardware troubleshooting, server dismantling, component replacement, and out-of-warranty repair support.
- Perform OS-level diagnostics, log collection, failure analysis, system recovery, and post-repair configuration.
- Handle network device deployment, maintenance, troubleshooting, and coordination with carriers and IDC service providers.
- Manage IT assets, spare parts, equipment inventory, server records, and technical documentation.
- Coordinate with data centre facility teams on rack power operations, facility maintenance, environmental checks, and incident response.
- Perform structured cabling, cable labelling, asset tagging, and project acceptance checks.
- Support virtual infrastructure operations, including VM creation, modification, IP provisioning, network configuration, and system access.
- Coordinate with local vendors, logistics providers, and regional SEA teams for on-site technical support.
- Prepare duty reports, maintain operational records, and perform other technical and operational duties as assigned.
- Handle approximately 5–10 SWP tickets per day, depending on ticket complexity and site workload.
Job Requirements
- Diploma or equivalent qualification in Information Technology, Computer Science, Computer Engineering, or a related discipline.
- Relevant experience in data centre operations, server maintenance, IT infrastructure, or hardware support will be an advantage.
- Fresh graduates with relevant technical knowledge are welcome to apply.
- Basic knowledge of server hardware, Windows/Linux operating systems, and networking fundamentals (TCP/IP, DHCP, IP addressing).
- Familiarity with server installation, hardware replacement, troubleshooting, or virtual infrastructure will be an advantage.
- Good problem-solving, communication, and documentation skills.
- Willingness to perform hands-on technical work in a data centre environment.
- Able to work independently and coordinate effectively with internal teams, vendors, and service providers.
