Key Accounts Champion
Your tasks
Customer & Account Management
- Build and maintain strong relationships with strategic customers and anticipate their needs.
- Manage customer feedback, complaints and compliments in line with company standards.
- Keep customers informed on shipments, services, regulatory requirements and operational developments.
- Ensure contracts and SLAs are current and effectively implemented.
- Identify opportunities to align ESL’s services with customer needs.
Commercial & GP Growth
- Drive Gross Profit growth through upselling, cross-selling and new business opportunities.
- Identify opportunities across Ships Agency, Forwarding, 3PL, Logistics, Customs Clearance and related services.
- Ensure timely and accurate customer billing and follow up on outstanding payments.
Stakeholder & Transport Management
- Maintain effective stakeholder relationships and an up-to-date stakeholder action plan.
- Coordinate transport-related documentation, including interchanges and container deposits.
- Monitor guarantee validations and follow up on outstanding equipment-related guarantees.
Operations & Reporting
- Coordinate customer requirements across relevant ESL departments.
- Prepare regular customer and portfolio performance reports.
- Maintain an up-to-date Risk & Opportunity Matrix.
- Support seamless delivery of customer requirements across ESL’s service lines.
- Undertake any other duties assigned by Management.
Customer & Account Management
- Build and maintain strong relationships with strategic customers and anticipate their needs.
- Manage customer feedback, complaints and compliments in line with company standards.
- Keep customers informed on shipments, services, regulatory requirements and operational developments.
- Ensure contracts and SLAs are current and effectively implemented.
- Identify opportunities to align ESL’s services with customer needs.
Commercial & GP Growth
- Drive Gross Profit growth through upselling, cross-selling and new business opportunities.
- Identify opportunities across Ships Agency, Forwarding, 3PL, Logistics, Customs Clearance and related services.
- Ensure timely and accurate customer billing and follow up on outstanding payments.
Stakeholder & Transport Management
- Maintain effective stakeholder relationships and an up-to-date stakeholder action plan.
- Coordinate transport-related documentation, including interchanges and container deposits.
- Monitor guarantee validations and follow up on outstanding equipment-related guarantees.
Operations & Reporting
- Coordinate customer requirements across relevant ESL departments.
- Prepare regular customer and portfolio performance reports.
- Maintain an up-to-date Risk & Opportunity Matrix.
- Support seamless delivery of customer requirements across ESL’s service lines.
- Undertake any other duties assigned by Management.
Requirements
- Bachelor’s degree in business, Logistics, Supply Chain, Transport, or a related field.
- Proven experience in Key Account Management, Logistics, Freight Forwarding, Shipping or related operations.
- 2 – 3 years’ work experience in Sales/ Customer Relations or Operations
- Minimum KRATI certification in EACFFPC or CCFL or it equivalent
- Strong customer relationship and stakeholder management skills.
- Commercially minded with a demonstrated ability to identify business and revenue opportunities.
- Strong understanding of logistics and shipping operations.
- Excellent communication, negotiation and problem-solving skills.
- Strong analytical, reporting and organizational abilities.
- Ability to work under pressure and deliver within strict timelines.
- Bachelor’s degree in business, Logistics, Supply Chain, Transport, or a related field.
- Proven experience in Key Account Management, Logistics, Freight Forwarding, Shipping or related operations.
- 2 – 3 years’ work experience in Sales/ Customer Relations or Operations
- Minimum KRATI certification in EACFFPC or CCFL or it equivalent
- Strong customer relationship and stakeholder management skills.
- Commercially minded with a demonstrated ability to identify business and revenue opportunities.
- Strong understanding of logistics and shipping operations.
- Excellent communication, negotiation and problem-solving skills.
- Strong analytical, reporting and organizational abilities.
- Ability to work under pressure and deliver within strict timelines.