Customer Support Engineer
We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.
Job Description
- Provide field support based on SLA (24x7)
- Perform standby duty based on rotation basis
- Provide post-sales project implementation, onsite support and coordination
- Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
- Deliver high quality services and customer satisfactions to our clients
- Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area • Provides timely update of activity list on a weekly basis
- Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
- Able to work independently with minimal supervision when tasks are assigned Any other ad-hoc assigned by superior
Job Requirements
- Minimum 1 - 2 years’ experience in similar field
- Minimum Diploma holder in an IT related discipline • Certifications such as CompTIA A+, Server+, or relevant certifications
- Candidates without certification, but possessing substantial x86 hardware experience, will be considered
- Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
- Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
- Able to communicate clearly and concisely, both orally and in writing.
- Contributes positively as a team player and align to business goals. • Experience in independent hardware maintenance, services delivery
- A service-oriented, open mindset
- Thrive in a fast-paced collaborative environment.
- Team player, openness towards different cultures.
- Self-motivated and delivery focused. • Strong problem-solving and analytical skills. • Able to lift and move computer parts • Able to assemble and disassemble a server or desktop computer.
- Able to perform system rack mounting with minimal support.
- We welcome candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support.