[HCM - Tan Phu] Assistant Customer Services Manager - Softlines

Job Description The Customer Service Manager is responsible for leading the Customer Service team, ensuring excellent customer experience, managing customer relationships, tracking business performance, and supporting revenue growth through effective customer engagement, complaint management, and business analytics.

Key Responsibilities Customer Service Management Lead and manage the Customer Service team. Ensure timely and professional handling of customer inquiries, quotations, orders,...

Qualifications & Experiences: Bachelor's degree in Business, Science, Marketing, or related fields. Minimum 5 years of experience in Customer Service, Operations, or Business Support. Minimum 2 years of people management experience. Strong analytical, communication, and leadership skills. Good command of English. Additional Information

Preferred industry background: Testing, Inspection & Certification (TIC) Consumer Products Testing Hardlines Softlines Laboratory Services Product Compliance / Quality Assurance