Customer Service Representative

What You'll Do: Manage student communications throughout the lifecycle of Pre-Licensing and Post-Licensing programs. – Send course welcome communications, exam information, completion requirements, and deadline reminders. – Communicate exam eligibility, retake procedures, and next steps following course completion. – Provide guidance regarding licensing applications, background checks, and state exam registration. – Conduct proactive student outreach and follow-up to support successful completion and licensure. – Document and track student feedback to identify trends and opportunities for improvement. – Respond to student inquiries and provide operational support related to course participation. Course Administration & Exam Operations – Coordinate operational activities for classroom, livestream, and online education programs. – Load and administer progress exams, final exams, and exam preparation materials. – Monitor student completion of required coursework and preparation activities. – Verify student eligibility for final examinations and manage pass/fail processing and notifications. – Coordinate exam scheduling, retake processes, and all exam-related communications. – Maintain accurate student records and course completion documentation. – Ensure timely completion of course evaluations and student engagement activities. Regulatory Compliance & Commission Reporting – Prepare and submit required reports and course summaries to state regulatory agencies. – Verify course completion records, enrollment counts, pass/fail results, and reporting accuracy. – Ensure compliance with all Commission reporting requirements and established deadlines. – Maintain documentation supporting course completion and regulatory submissions. – Research and resolve discrepancies in student records and reporting data. – Coordinate corrections and updates to previously submitted records as necessary. Instructor Support & Program Coordination – Provide instructors with class rosters, student progress reports, and final course results. – Communicate pass/fail outcomes and course completion information to instructors. – Coordinate administrative activities supporting course delivery. – Serve as liaison between instructors and internal operational teams. – Support the successful execution of education programs and instructor needs. Continuing Education Sponsor Management – Coordinate Continuing Education sponsorship programs and related partnerships. – Serve as the primary operational contact for sponsors participating in educational programs and events. – Manage sponsor communications, scheduling, logistics, and fulfillment of sponsorship commitments. – Maintain sponsor records and participation tracking. – Support sponsor retention through responsive communication and effective program execution. Career Expo & Event Coordination – Coordinate career expos, networking events, and student engagement initiatives. – Manage event logistics, registrations, communications, vendor coordination, and preparation. – Serve as the primary point of contact for participating employers, sponsors, and attendees. – Track attendance, participation, and event outcomes. – Support initiatives designed to increase student engagement and career placement opportunities. Reporting, Systems & Data Management – Utilize student information systems, learning management systems, CRM platforms, and internal databases. – Maintain operational spreadsheets, tracking tools, and program records. – Generate reports related to enrollments, completion rates, pass/fail outcomes, and operational performance. – Audit data for accuracy and completeness across internal and external reporting systems. Process Improvement & Operational Excellence – Document operational procedures and maintain up-to-date process documentation. – Identify opportunities to improve efficiency, accuracy, compliance, and the student experience. – Assist with the implementation of new operational processes and systems. – Participate in special projects and departmental initiatives. – Support continuous improvement efforts across the Education Operations function.

What You'll Need to Succeed: Associate degree or equivalent combination of education and work experience. – Two or more years of experience in program coordination, education administration, operations, customer service, or a related field. – Strong organizational and project coordination skills with demonstrated ability to manage multiple priorities. – Excellent written and verbal communication abilities. – Strong attention to detail and commitment to accuracy. – Ability to meet deadlines and adapt in a fast-paced environment.

Preferred – Bachelor’s degree. – Experience in education, licensing, compliance, regulatory operations, or workforce development. – Familiarity with learning management systems, CRM platforms, or student information systems. – Experience coordinating events, sponsorships, or external partnerships. – Background in reporting and data analysis.