Sales Executive - Contact Center / BPO Services
Sales Account Executive - BPO Services
About Us
CGS is a leading Global Business Process Outsourcing (BPO) provider specializing in delivering exceptional services to the banking, finance, healthcare, and customer care sectors across US, LATAM and EMEA markets. Our commitment to excellence and innovation has established us as a trusted partner for organizations seeking to optimize their operations and enhance customer experience.
Position Overview
We are seeking an experienced New Logo Sales Account Executive to drive business and manage strategic client relationships in our core sectors. The ideal candidate will have a proven track record of selling BPO solutions to large enterprises (logos) and a deep industry knowledge of the US market.
Key Responsibilities
Develop and execute strategic sales plans to acquire new logo clients within banking, finance, healthcare, and customer care sectors
Generate and maintain a robust pipeline of qualified opportunities with enterprise-level organizations
Create and present compelling value propositions and ROI analyses tailored to each prospect's specific needs and challenges
Navigate complex sales cycles involving multiple stakeholders and decision-makers at C-suite and senior management levels
Collaborate with solution architects and subject matter experts to design customized BPO solutions that address client requirements
Negotiate and structure complex commercial agreements while ensuring alignment with company objectives and profitability targets
Maintain deep market intelligence about competitor activities, industry trends, and regulatory changes affecting target sectors
Build and nurture relationships with industry influencers and maintain an active presence in relevant business networks
Required Qualifications
Minimum 8+ years of enterprise sales experience, with at least 5 years specifically in BPO services sales
Demonstrated success in closing large-scale BPO contracts (1M+ annual contract value) with major corporations
Proven track record of new logo acquisition in at least two of our core sectors: banking, finance, healthcare, or customer care
Deep understanding of BPO operations, delivery models, and industry best practices
Extensive experience selling in US markets with knowledge of regional business practices and regulations
Strong network of senior-level contacts within target industries
Excellent presentation, negotiation, and communication skills in English; additional European languages are highly advantageous
Bachelor's degree in Business, Finance, or related field
Technical Knowledge
Proficiency in sales methodology and complex solution selling
Understanding of business process optimization and digital transformation
Knowledge of regulatory frameworks affecting BPO operations in banking, finance, and healthcare sectors
Familiarity with CRM systems and sales analytics tools
Strong financial acumen and ability to structure deals
Performance Expectations
Meet or exceed annual revenue targets for new logo acquisition
Maintain a qualified pipeline of 3x annual quota
Achieve specified levels of new client acquisition across target sectors
Maintain high proposal win rates and competitive deal conversion metrics
Regular travel (40-50% of time)
Success Metrics
Achievement of quarterly and annual revenue targets
Number of new logo acquisitions
Average deal size and contract duration
Client satisfaction scores
Pipeline quality and conversion rates
Market share growth in assigned territories
Qualified candidates passionate about driving growth in the BPO industry and ready to take on a challenging role in a dynamic environment are encouraged to apply with a detailed resume and cover letter highlighting relevant achievements in logo sales.
Salary Range: $120k - $200k